Return & Refund Policy

At Niya Luxe, we value your shopping experience and strive to ensure that every product meets your expectations. However, if you are not entirely satisfied with your purchase, our refund and cancellation policy will guide you through the process.

1. 7-Day Refund / Replacement Guarantee (Domestic Orders Only)

• All products sold at Niya Luxe are covered under our 7-Day Refund/Replacement Guarantee.

• To be eligible for a return, your item must be:

  • Unused and in the same condition as received.

  • Returned in the original packaging with all tags intact.

• Certain items are non-returnable, including:

  • Gift cards

  • Health & personal care items

  • Customized or made-to-order products

• Products priced below ₹300 are not eligible for returns.

Defective / Wrong Item Received

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
  📧 support@niyaluxe.com
  📱 WhatsApp: +91 6383 773 160

• Once verified, the defective item will be recalled and replaced at no extra shipping cost. If a replacement is unavailable, a refund will be issued.

2. Refund Process

• If you are unhappy with your purchase and wish to request a refund, please write to us at support@niyaluxe.com.

• Refunds are processed within 7 working days of receiving the returned product at our warehouse, after inspection.

• Refunds will be credited back to your original mode of payment.

3. Cancellations

• Before Dispatch:
  If you cancel your order before it has been shipped, we will issue a full refund.

• After Dispatch:

  • If your order has already shipped but has not yet been delivered, please contact us immediately.

  • If the product has been delivered, cancellations are not possible. However, you may still request a return if it qualifies under the 7-Day Refund/Replacement Guarantee.

Non-Refundable Cases

Refunds will not be processed if:

• The product shows signs of use or damage not caused during shipping.

• The original packaging, tags, or accessories are missing.

• The product is returned without proper authorization from our customer service team.

4. Partial Cancellations / Returns

Yes, you may cancel or return a part of your order. Please email us at support@niyaluxe.com with your order number and details of the item(s) you’d like to return.

5. International Orders

• Please note that we do not accept returns, exchanges, or refunds for international orders.

• We encourage our international customers to review product details carefully before placing their order.

Contact Us

For any queries regarding refunds, returns, or cancellations, please reach out to us:

Niya Luxe
📧 Email: info@niyaluxe.com
📱 WhatsApp: +91 6383 773 160